Dell Jobs in Hyderabad Recruitment For Client Technical Support Associate - November 2013

Dell Jobs in Hyderabad Recruitment For Client Technical Support Associate - November 2013 


Company Name : Dell

Qualification     : BE,B.Tech

Experience        : 1 - 3 Years

Job Location      : Hyderabad

Job Role           : Client Technical Support Associate


Role & Responsibilities:

* Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.

* Owns customer issues from beginning to resolution (handles in place).

* Assists customers by diagnosing problems and providing resolutions for technical and service issues.

* Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.

* Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.

* Recreates, identifies and provides input on unique or recurring customer problems.

* Remains knowledgeable of Dell’s product line, current industry products and technologies.

* Focuses on delivering a positive customer experience according to Dell standards.

* Monitors and tracks issues to ensure accurate resolution.

Desired Profile:

* Minimum Graduates in any stream. (10+2+3)

* Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience – full time experience.

* 1-3 years of relevant technical troubleshooting experience.

* Candidates with technical qualification ( B.tech/ BE with Computer Science and IT).


How To Apply:

Apply Here