Off campus drive for 2013 batch freshers by Adobe India - Salary 5.35 Lakhs Per Annum

Off campus drive for 2013 batch freshers by Adobe India - Salary 5.35 Lakhs Per Annum


Company Name: Adobe India

Education :  BE/B.Tech (CSE / IT / ECE / EEE / EE)

Experience : 2013 Freshers

Job Location :   Noida

Salary Package:  5.3 LPA


Off Campus Drive Description:

Chandigarh Group of Colleges takes this opportunity to invite students from your institute to a joint campus placement drive by Adobe India at our campus for BE/B.Tech students of 2013 passing out batch.

Eligibility Criteria:

● Minimum 65% throughout
● Excellent Communication skills and computer fundamentals


Job Responsibilities:
· Providing day-to-day customer contact and actively seek resolution to customer
problems with a high-level customer satisfaction via Email, Chat and Phone in full
English.

· Investigating, diagnosing and analyzing technical problems reported by
customers.

· Communicating with customers to understand their environment and process
as closely as possible and recreate their issues if needed.

· Actively strive to handle customer requests and resolve customer issues as
often as possible during the first contact.

· Demonstrate ownership and willingness to resolve issues in a timely manner.

· Call back customers waiting for follow-up in the agreed timeframe.

· Manages all customer communication with the appropriate level of etiquette,
timeliness and professionalism.

· Interfacing with internal tier three customer service personnel to determine the
exact nature of a problem and provides solution procedures for the customer
when possible.

· Managing and escalating customer issues to tier three / accounting /
development as required.

· Accurately document all customer interactions in a case tracking database.
Content to be logged in full written English.

· Reviewing and providing feedback regarding the knowledge base and technical
support documentation to reflect current technical information on product

· Report top call generators, severe issues, new emerging trends, feature
requests and common how-to questions.

· Access billing records and deliver receipts upon request using the internal SAP
solution.

· Special projects on an as-needed basis


Off campus placement drive details:

Date of Placement Drive: 8th November 2013


More Details & To Apply Online: Click Here