Ernst & Young Recruitment For Fresher as Network Support Engineer - July 2013

Company Name: Ernst & Young

Website:            www.ey.com

Qualification:      Any Degree

Experience:         Fresher

Location:            Kerala

Job Role:           Network Support Engineer - L1


Job Description:


Ernst & Young Recruitment For Fresher as  Network Support Engineer - July 2013

• Proactive monitoring of the WAN LINK using  Orion NPM

• Coordination with ISP during link outages and latency issue.

• Provide Level 1 trouble shooting in the network related incidents and escalate it to the level 2 teams with proper work logs.

• Work on the incidents and service request created by the end users.

• Trouble shoots the end user network related issues via phone, chat.

• Perform the daily network checks in routers, switches.

• Monthly network report generation

• Follow the incident management process.

• Level 1 trouble shooting in blue coat proxy.

• Create and update Service disruption notification during Major incidents.

Essential Functions of the Job:

• End user interaction for trouble shooting the network related issues.

• ISP coordination

• Level 1 trouble shooting on incidents related to network infrastructure.

• Monitoring the bandwidth utilization and latency towards critical locations.

Knowledge and Skills Requirements:

• Intermediate knowledge level in networking concepts.

• Working knowledge in routers, switches.

• Excellent interpersonal skill and customer handling skill.

How To Apply:

Apply  Here