Panasonic Jobs - Vacancies For Customer Support Engineer - August 2013

Panasonic Jobs - Vacancies For Customer Support Engineer - August 2013


Job Description:


Our Customer Support Engineers are ambassadors for Panasonic, we have exciting opportunities for candidates who want to work at the cutting edge of technology and who are prepared to travel internationally. We are looking for candidates with experience in avionics engineering along with strong IT software knowledge and understanding of hardware.

They must be solution finders, not just problem identifiers, their aim being that airlines and their customers are 100% satisfied with our product.  Candidates must be comfortable working alone, but also able to build good relationships to allow them to use the wider Panasonic team in resolving issues.


Qualifications:


- Demonstrated experience in aircraft avionics design and/or a related customer service role in aviation/aerospace engineering essential.

- Strong technical background in PC networks and configuration, multiplexed or software controlled systems with an understanding of computer hardware.

- Strong Microsoft Office skills with experience in LINUX and UNIX an advantage.

- Familiarity with EASA/ GCAA/CASA requirements is desirable.

- Sound verbal and written communications skills.

- Ideally degree-level educated or equivalent in Engineering, Electronics, Avionics or relevant discipline.


Job Responsibilities:

Maintain customer satisfaction through accurate, detailed and timely responses to problems and queries, and elevate situations with Panasonic Avionics Management if and when required.

Provide technical guidance and assistance to assigned customers.

Troubleshoot and work to resolve system problems occurring on aircraft (and / or in the Repair Shop).

Report issues / problems that can’t be cleared locally to the Engineering departments and / or regional/head offices as appropriate.

Participate actively in any retrofits and / or the entry into service of new systems at assigned customers.

Work actively with the assigned customers to gather reliability data for all Panasonic Avionics equipment.


How To Apply:


Apply Here