IBM Pooled Campus Drive for 2013 Batch Freshers - B.E/B.Tech/MBA/MCA – 2013 Batch On 17th August 2013

IBM Pooled Campus Drive for 2013 Batch Freshers - B.E/B.Tech/MBA/MCA – 2013 Batch On 17th August 2013

Job Description:

* Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

* The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
   
* Remote Infrastructure support delivery
   
* Resolve routine customer problem
   
* Ability to Identify Opportunity & Implement Process Improvements
   
* Ability to meet a set of defined account agent productivity measurements.
   
* Has technical experience and skills in the areas of problem determination, creativity and analysis.


Experience: Fresher

Qualification: B.E/B.Tech/MBA/MCA

Job location: Hyderabad

Desired Skills:

* Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
   
* Browser Support - Internet Explorer
   
* Strong computer skills required
   
* Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
   
* Excellent oral and written communication skills.
   
* Excellent customer service orientation
   
* Neutral accent

Date of Drive: 17th Aug 2013

Time: 9 AM

Venue:

St.Peters Engineering College

Maisammaguda, Opp. A.P. Forest Academy,

Dhoolapally (P.O.), Medchal Mandal,

R.R. District, Hyderabad - 500 014.