Tech Mahindra Off Campus Drive at Hyderabad For 2012 and 2013 Pass out Freshers On 14th August 2013

Tech Mahindra Off Campus Drive at Hyderabad For 2012 and 2013 Pass out Freshers On 14th August 2013

Company: Tech Mahindra

Qualification: Any Graduate or under-graduate

Year Of Pass-out: 2012 and 2013 Batch

Location : Hyderabad


Job Description:


- In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.

- Each call will last on an average 18 minutes and will comprise diagnosis of the problem and troubleshooting.

- Each call is expected to end in complete resolution for the customer.

- The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.

- The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.


Functional Competencies and skill sets required for the position:

- Excellent Communication skills

- Good command over written and spoken English

- Should have Good GRAMMAR

- Should be open to working in night shifts

- Should have a flair for Customer Service & Technical knowhow.


Off Campus Details:
Drive Date: 14th August 2013 (Wednesday)

Time:10.00 AM

Venue Details :

AURORAS ENGINEERING COLLEGE
Bhuvanagiri,
Nalgonda Dist - 508 116